Terms and conditions
Overview
These are the terms on which we supply our digital subscription services to you.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the agreement, what to do if there is a problem and other important information, such as how we will use your personal data and what cookies will be used.
If you think that there is a mistake in these terms, please contact us using the contact details provided below to discuss.
Summary of key rights for consumers
The digital subscription services offered by Snip are only open to consumers. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the CCR) and The Consumer Rights Act 2015 (the CRA) will apply to your purchase of digital subscription services from us. Rights under the CCR and the CRA do not apply to purchases made by non-consumers.
The CCR provides you with a 14 day right to change your mind and get a full refund on your subscription with us. You do not have this right to cancel once the service has been supplied (for example by being supplied with a purchase made through the Snip Benefits Platform or by starting a download of digital content) provided you have been told this and have acknowledged this. This right begins when you register with our digital subscription service and runs concurrently with our free trial period.
The Consumer Rights Act 2015 says digital content like our subscription service must be as described, fit for purpose and of satisfactory quality;
if your digital content is faulty, you're entitled to a repair or a replacement;
if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back;
if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
For detailed information from Citizens Advice, please visit their website ( www.citizensadvice.org.uk).
The information in this summary box summarises some of your key rights. It is not intended to replace the terms below which you should read carefully.
These terms set out:
your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.
In these terms:
'We', 'us', 'our' or 'Snip' means Pick Media Ltd;
'You' or 'your' means the person buying digital content and/or a digital subscription service from us; and
The 'Snip Benefits Platform' means the website managed by Propello Cloud Ltd available at https://home.getsnip.co.uk/
If you don't understand any aspects of these terms and want to talk to us about it, you can contact us via email at help@getsnip.co.uk;
Who are we?
We are registered in England and Wales under company number 06377138. Our registered office is at 85 Great Portland Street, London, England, W1W 7LT.
Introduction
1.1 If you buy digital subscription services from us you agree to be legally bound by these terms.
1.2 You must be at least 18 years of age to use the website or the Snip Benefits Platform or purchase our digital subscription service; by registering with the website, making a purchase or agreeing to these terms, you warrant and represent to us that you are at least 18 years of age.
1.3 These terms are only available in English. No other languages will apply to these terms.
1.4 When buying our digital subscription services you also agree to be legally bound by:
1.4.1 our Privacy Policy (available at https://getsnip.co.uk/privacy);
1.4.2 our Cookies Policy (available at https://getsnip.co.uk/cookies );
1.4.3 the Snip Benefits Platform End User Terms (available at https://home.getsnip.co.uk/terms-and-conditions);
1.4.4 the Snip Benefits Platform Privacy Policy (available at https://home.getsnip.co.uk/privacy-policy);
1.4.5 The GoCardless Website Terms of Use (available at https://gocardless.com/legal/customers/);
1.4.6 The GoCardless Privacy Notice (available at https://gocardless.com/legal/privacy/);
1.4.7 The GoCardless Use of cookies (available at https://gocardless.com/legal/cookies/); and
1.4.8 extra terms which may add to, or replace some of, these terms. This may happen as a result of changes to the laws or regulations that govern our industry or the supply of online goods and services. We will contact you to let you know if we intend to do this by giving you one (1) month's notice.
All of the above documents form part of these terms as though set out in full here.
Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding agreement between you and us is made.
2.2 The key information is set out on the registration page of our website ( https://getsnip.co.uk/register ) for the digital subscription service that you are purchasing as well as in these terms. The key information we give you by law forms part of these terms as though it is set out in full here.
2.3 If we have to change any key information once a legally binding agreement between you and us is made, we can only do this if you agree to it.
Your privacy and personal information
3.1 Our Privacy Policy is available at ( https://getsnip.co.uk/privacy-policy ).
3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
3.3 We use cookies and other similar technologies:
(a) to a manage access to your account and remember what digital subscription services you have access to; and
(b) in accordance with our Cookies Policy available at ( https://getsnip.co.uk/cookies ).
Ordering a digital subscription service from us
4.1 Below, we set out how a legally binding agreement between you and us is made.
4.2 You place an order for a subscription that provides you access to the Snip Benefits Platform by completing the information on the registration page of our website.
4.3 The registration page will request your name, your surname, your email address and confirm the cost of the product or subscription and the period for which a subscription is valid. You will also be given the opportunity to consent to marketing emails, set up a password to secure your account and be asked to agree to these terms.
4.4 Please read and check your information carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us or by emailing us. In any event, before you place your order you must check that the hardware and software requirements of your computer or device mean that you can access the digital subscription service.
4.5.1 When you place your order at the end of the registration process (i.e. when you click on the button to 'set up my direct debit'), we will acknowledge your order by redirecting you to our secure payment provider, GoCardless Ltd. You will then need to set up a Direct Debit Mandate (if eligible for a 14 day free trial) or make an instant payment with GoCardless Ltd to pay for your access to the digital subscription service. Please follow the instructions on the GoCardless website.
4.5.2 We will also send you an email to verify your email address before you can access the digital product or digital subscription service.
4.5.3 Once you have paid for access and verified your email address, you will be able to access the digital subscription service through the website at https://getsnip.co.uk/login
4.5.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) the digital subscription service or Snip Benefits Platform is no longer available or expected to become unavailable during your subscription;
(b) your invoice has not been paid or your payment could not be authorised;
(c) you are not allowed to buy the digital subscription service from us;
(d) we are not allowed to sell the digital subscription service to you; or
(e) there has been a mistake on the pricing or description of the digital subscription service.
4.5.5 We will only accept your order when your first payment has been paid and we email you to confirm this. At this point a legally binding agreement will be in place between you and us.
4.5.6 We reserve the right to cancel your order after it has been accepted for any reason provided that we refund the full amount paid for digital content, or refund a prorated amount for any digital subscription service. This does not affect your statutory rights.
4.6 The duration of any digital subscription services will be counted from the date your order was placed and end at 23:59 GMT on the last day of the subscription. For example, annual subscriptions will run from the date your order was placed until 23:59 GMT on the same date the following year.
4.7 The digital subscription services you purchase will automatically renew at the period stated until cancelled.
4.7.1 You can do this through the profile page; by contacting us; by cancelling your Direct Debit Mandate with your bank; or by exercising your right to cancel under the CCR.
4.7.2 Should you choose to cancel your digital subscription service you must do so before the end of your free trial period or before the date your subscription renews if you wish to avoid charges.
4.7.3 Exercising your right to cancel under the CCR will mean you immediately lose access to the digital subscription service and the Snip Benefits Platform. Cancelling by any other means will allow you to continue use of the digital subscription service and the Snip Benefits Platform until the free trial period ends or renewal the date is reached.
4.8 The use of the Snip Benefits Platform, including the purchase or redemption of benefits through it, are governed by the terms set out by Propello Cloud Ltd at: https://home.getsnip.co.uk/terms-and-conditions
Free trial periods
5.1 From time-to-time we may offer users a free trial period that allows those eligible to access the Snip Benefits Platform for free.
5.2 This free trial period currently runs for 14 days from registration.
5.3 To be eligible for the free trial period, users must set up a Direct Debit Mandate and verify the email address held on their account.
5.4 Free trial periods are offered at the sole discretion of Snip and are currently limited to one trial period per user.
5.5 You are free to cancel your subscription at any time during the free trial period but will lose permission to use the digital subscription service or access the Snip Benefits Platform when the free trial period ends.
Right to cancel this agreement under the CCR
6.1 You have the right to cancel this agreement for digital subscription services under the CCR within 14 days without giving any reason.
6.2 The CCR cancellation period will expire after 14 days from the day you initially register to purchase the digital subscription service or sooner if you access the digital subscription service by starting a download or by making a purchase in the Snip Benefits Platform.
6.3 You can exercise your rights to cancel under the CCR by informing us of your decision to cancel this agreement by a clear statement (for example a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form To: Pick Media Ltd 85 Great Portland Street London England W1W 7LT help@getsnip.co.ukI/We hereby give notice that I/We cancel my/our agreement for the supply of the following service [insert digital subscription service purchased] ordered on [insert date].
[insert name of consumer(s)] [insert address of consumer(s)]
Signature of consumer(s) (only if this form is notified on paper), [insert date]
6.4 To meet the CCR cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation under the CCR
7.1 If you cancel this agreement, we will reimburse you the payments received from you for the digital subscription service being cancelled.
7.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this agreement.
7.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7.4 Cancellation under the CCR immediately ends your permission to use the digital subscription service or access the Snip Benefits Platform.
Permission to use the Snip Benefits Platform
8.1 When you purchase a digital subscription service through us you will not own any of the digital content. Instead we give you permission to access and use the Snip Benefits Platform (also known as a 'licence'), in accordance with this agreement.
8.2 You will be able to access the Snip Benefits Platform for the duration of the digital subscription service purchase.
8.3 The digital subscription service:
8.3.1 is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
8.3.2 is non-exclusive to you. We will supply the same or similar digital subscription service to other users;
8.3.3 may not be shared with others, although you may choose to make purchases on behalf of others (for example by purchasing a gift voucher as a present).
8.3.4 includes, for the duration of a digital subscription service:
(a) updates; and
(b) any changes to the individual benefits available through the Snip Benefits Platform.
8.4 You will not obtain any rights of ownership or other rights (of whatever nature) in the digital subscription service or the Snip Benefits Platform.
Access
9.1 Once you have ordered access to the digital subscription service
9.2 If something happens which:
9.2.1 is outside of our control; and
9.2.2 affects you being able to access the digital subscription service or Snip Benefits Platform,
we will let you have a revised time for when you can expect to be able to receive. If access is delayed by more than a day, we will also extend any subscription or your right to cancel the agreement by the length of the delay.
9.3 Accessing our digital subscription services requires the transfer of data. Using too much data on a connection with data limits could lead to you paying more than you were expecting. We will not be responsible for any additional charges you incur as a result of accessing our digital subscription services or the Snip Benefits Platform.
Payment
10.1 For any payment related enquiries, please see help.getsnip.co.uk or email help@getsnip.co.uk
10.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital subscription service is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this agreement or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
10.3 The price of the digital subscription services:
10.3.1 is in pounds sterling (£)(GBP); and
10.3.2 includes VAT at the applicable rate.
10.4 Payments made to us through the Direct Debit Scheme are covered by the Direct Debit Guarantee. Please see the following link for details: https://www.directdebit.co.uk/direct-debit-guarantee/
Nature of the digital subscription services
11.1 The Consumer Rights Act 2015 gives consumers certain legal rights (also known as 'statutory rights'), for example, that the digital content, such as our digital subscription service:
11.1.1 is of satisfactory quality;
11.1.2 is fit for purpose; and
11.1.3 matches its description.
11.2 We must provide you with a digital subscription service that complies with your legal rights.
11.3 When we supply the digital subscription service:
11.3.1 we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
11.3.2 we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and
11.3.3 you acknowledge that there may be minor errors or bugs in it.
11.4 These rights apply only to consumers, meaning an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.
Faults in the digital subscription service
12.1 If you are a consumer your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'), are set out at the top of these terms. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
12.1.1 contact us using the contact details at the top of this page; or
12.1.2 visit the Citizens Advice website ( www.citizensadvice.org.uk ).
12.2 Nothing in these terms affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.
12.3 Please contact us using the contact details at the top of this page, if you want:
12.3.1 us to fix or repair the digital subscription services;
12.3.2 us to replace the digital subscription services;
12.3.3 a price reduction; or
12.3.4 to reject the digital subscription services and get a refund.
Avoiding faults
13.1 To avoid faults in the digital subscription services happening, you must:
13.1.1 use it only on modern browsers that are kept up-to-date;
13.1.2 use it only on devices that are kept up-to-date and secure;
13.1.3 notify us immediately of any faults you experience with the digital subscription service.
End of the agreement
14. If this agreement is ended it will not affect our right to receive any money which you owe to us under this agreement.
Limit on our responsibility to you
15.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
15.1.1 losses that:
(a) were not foreseeable to you and us when the agreement was formed; or (b) that were not caused by any breach on our part;
15.1.2 business losses; and
15.1.3 losses to non-consumers.
Other important terms
16.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with our digital subscription services, our service to you or any other matter, please contact us as soon as possible.
16.2 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
16.2.1 let you know that we cannot settle the dispute with you; and
16.2.2 give you certain information required by law about our alternative dispute resolution provider.
16.3 If you want to take court proceedings, the relevant courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this agreement. The laws of England and Wales will apply to this agreement.
16.4 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the agreement within seven (7) days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
16.5 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.6 This agreement is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the permission of any other person in order to end the agreement or make any changes to these terms.
16.7 This agreement shall constitute the entire agreement between you and us in relation to your use of our digital subscription services and shall supersede all previous agreements between you and us in relation to the same.
16.8 If a court finds part of these terms illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.1 These terms were last updated:
Thursday, 21 December 2023
17.2 Terms and conditions version:
1.0.0